LIVE OPS
Launching a game is just the beginning. Our Live Operations services keep your game thriving across PC, console, and mobile platforms, delivering fresh content, reliable backend systems, and community-driven experiences that support long-term engagement and commercial performance.
Proven Live Ops Experience
Our teams have worked on live titles for major franchises including Fall Guys, Human Fall Flat and Little Big Planet as well as a range of successful mobile titles. We bring hands-on experience in delivering content that keeps players engaged and coming back for more.
What We Offer
From seasonal content and events to backend services and community engagement, we provide comprehensive Live Ops support tailored to your game’s needs across PC, console, and mobile platforms.
Seasonal Content & Events
- Design and deliver seasonal roadmaps with themed content, battle passes, and progression systems.
- Operate short-term events and limited-time modes to support engagement and retention.
- Provide customisation items, cosmetics, and rewards tailored for PC, console, and mobile audiences.
Feature Development & Updates
- Continuous feature enhancements and quality-of-life improvements across all platforms.
- Regular client and server updates to maintain platform stability and performance.
- Platform compliance and featuring support for major app stores and console ecosystems.
Backend Services & Reliability
- Matchmaking, session management, and server-side tuning for smooth gameplay on any platform.
- Build and maintain deployment pipelines, telemetry dashboards, and automated monitoring.
- Offer on-call support and SLAs to support uptime and performance targets.
Community Engagement & Support
- Player communication strategies across social channels, forums, and in-game messaging.
- Implement feedback loops to inform content and balance decisions.
- Manage moderation, safety policies, and regional compliance for global audiences.
Lifecycle Management
- Develop cost-effective, sustainable maintenance plans for mature titles, including automation of core systems.
- Scale teams up or down based on game performance and roadmap needs – while maintaining continuity for players.
Full Live Ops Takeover
- Structured onboarding and transition processes for seamless handover of live services.
- Multi-stage approach: Mobilisation → Shadowing → Dual Running → Live Running for minimal disruption.
Why Choose Sumo for Live Ops?
Our global network of studios combines creative content delivery, technical excellence, and operational reliability across PC, console, and mobile. Whether you need a full-service Live Ops team or targeted support for event design, content production, or backend services, we have teams ready to support you.
OTHER SERVICES
ENGINEERING
Sumo offers engineering services for PC, console and mobile games. No matter the size of the projects, we’re here to provide specialist support to technical challenges.
ACCESSIBILITY SERVICES
From adaptive controls and UI to customisable difficulty and communication options, we create inclusive experiences for all players.